| 24/7 available online environment |
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Enables effective collaboration towards case study resolution
within a team - whether all are at the same location or
distributed around the globe – can
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Facilitates presenting case information in a standard and
easy-to-navigate format
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Promotes a consistent way to think about and address the usual
problems of work in a fun and social way
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Helps troubleshoot real-to-life cases that pose challenges to
a work team
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Drives rapid resolution, creating outstanding customer and
employee experiences and engendering loyalty
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Helps guide reflection and engagement with real-to-life work
problems/experiences
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Drives deeper learning of work problem/experience resolution –
introducing both a methodology and delivering actual
resolutions
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Supports identification of “best resolutions” to work
problems/experiences
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Helps surface and retain deep corporate knowledge
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Enables use of a range of materials and media
(documents/video) to deliver work problem/experience
information
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Supports multimodal learning and learning stickiness, so that
learners will remember and act according to a resolved
standard(s)
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Provides a voice to every “swarm” member, including those
traditionally quiet in live interaction
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Leaves no person behind, and ensures that the best thinking
and action is brought to bear in real-to-life work
problems/experiences
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Facilitates self-evaluation of performance and development of
commitments to change
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Drives towards results and fundamental behavioural changes
that accelerate customer appreciation and business growth
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